Hard Rock Cafe free essay sample

The first is design of goods and services. HER customer do not just want a meal, they want an experience. So, Hares product is not only the food, they also provide drinks, music, memorabilia, rock concerts, retails Etc. They create and test products for customer satisfaction and cost is one point of their success. Customer recommendation make HER improve their food, music and services. The second is the quality. HER hired the quality people, then trained them to provide the quality services to the customers. The third is process design. I think this is the most important.A good food production process can decrease the money cost and time cost, and make sure to provide quality meals. Also, a good process of receiving the customers can make the restaurant receive more customers in peak time, increase the efficiency and table turnover rate of restaurant. HER works to create products in an efficient manner, analyzing them for cost, quality, and labor requirements. We will write a custom essay sample on Hard Rock Cafe or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The whole production process, from receiving ingredients, storage, grilling, baking, and frying is designed to create a quality meal for the customer. The forth is the location strategy.Location is a major long-time decision that can make or break business strategy. Hares customer objective is tourists, so they are located in destination cities. The fifth is layout strategy. An efficient kitchen layout can increase the efficiency. A good dinning layout can make the customer more satisfactorily. The sixth is the human resource. HER hired the staff carefully, they would select the people accord to their passion to serene. When choosing HER employees, competency in job skills is not the only criteria to be taken in consideration.Make sure provide the best service for customers. The seventh is supply chain management. In any food service operation, the supply chain management is very important. HER got the right ingredients at the right place and the right time from a qualified suppliers. The eighth is the inventory. HER clean and store very carefully, make sure the quality food ingredients. The ninth is the scheduling. Most HER sales are driven by tourists, the fluctuations in seasonal, daily, and hourly demands for food are huge. The last one is maintenance. Hard Rock Cafe free essay sample Hard Rock has gone thru many strategy changes. The company started out as just a small London cafe, and now has 1 10 cafes thru ought the world, hotels, casinos, live music venues, a rock museum, and an annual Rock concert. Hard Rock also makes a significant amount of their revenue, 48%, from retail merchandise. Hard Rock Cafe © is the number one themed restaurant in the world, and is one of the most highly recognized brands.While the restaurant remains American-style cuisine, they have gone from solely burgers and chicken to also include high- end items like lobster tails and stuffed veal chops. Hard Rock Cafe © has had a very high brand recognition percentage throughout the world because of its operations management. In this paper will try and discuss the 10 decisions Hard Rock Cafe © has gotten right in making it one Of the most successful companies in the service industry. Taking a look a Hard Rock Cafe ©s service quality and product design, it is easy to understand how they have achieved ouch a high rate of success. We will write a custom essay sample on Hard Rock Cafe or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Their product design is based off of something that definitely was a hit 30 years ago and will be a hit for the foreseeable future; Rock-N-Roll. The simple logo of the words Hard Rock is enough for rock-n-roll enthusiasts. The ten critical decisions of Operation Management are listed below along with how Hard Rock applies each principle. Hard Rock Cafe free essay sample They have been developed supply chain management. Recently, they have changed the main target customers who are travelers to local residents. One of the examples is that they opened stores in Manchester and Brimming. Those places are not travelers to visit very often. They focus on more local customers. 2. As Hard Rock Cafe © has changed its strategy, how has its responses to some of the 10 decisions of MM changed? Hard Rock cafe © serve different experience for customers.In order to do it, they needed to alter quality management, process design, layout design and human resources. From my point of view about it, they dramatically changed process design, layout design and human resources because those factors are more directly influence customer services and atmosphere. Shop concept and make suitable atmosphere are necessary to establish brand image and customers experience. 3. Where does Hard Rock fit in the four international operations strategies outlined in Figure 2. We will write a custom essay sample on Hard Rock Cafe or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 9? Explain your answer. Multidimensional strategy Hard Rock Cafe © belongs to Multidimensional Strategy. It uses the original domestic concept and developed more strong simple company image all over the world. However, when it comes to the operations, they try to adapt local business customs to minimize risk factors which are already mentioned above.